Engagement

Automated reminders, follow-ups & re-engagement

All SMS messages are generic -- no PHI is included in any outgoing communication.

Automations

Pre-Appointment Prep
Active

Preparation instructions 24h before appointment

Trigger: 24h before

28 sent

Post-Visit Follow-Up
Active

Check-in message 48h after appointment

Trigger: 48h after

22 sent

Google Review Request
Active

Request review 3 days after results consultation

Trigger: 3 days after results

15 sent

Re-Engagement
Active

Reach out to patients inactive 30+ days

Trigger: 30 days inactive

8 sent

3-Month Check-In
Draft

Proactive wellness check for optimization patients

Trigger: 90 days into protocol

0 sent

Upcoming Messages

PatientTypeWhenPreviewStatus
SM-038Re-EngagementTodayHi! It's been a while since your last visit at Somaentis...Pending
SM-042Pre-Appointment PrepMar 24Your appointment is tomorrow at 2 PM. Please remember to...Pending
SM-040Post-Visit Follow-UpMar 24How are you feeling after your visit? We'd love to hear...Pending
SM-0393-Month Check-InMar 28It's been 3 months since we started your protocol...Pending